Helpful Information

If Your Illegally Parked Car Was Impounded By Ace Towing

If your vehicle has been impounded by Ace Towing due to illegal parking, rest assured that your vehicle is safe, local law enforcement has been notified, and North Carolina law is being followed. 

We realize that having your vehicle impounded can be frustrating, inconvenient and an unexpected expense.  Our goal is to help you get your vehicle back quickly and professionally.  Here are a couple of thoughts to keep in mind if this happens to you.

  1. Take a few deep breaths. Getting angry or upset only makes matters worse.  It’s important to realize that we are only fulfilling our obligation to our client (the property owner), and following specific requirements per NC State law and local ordinances.  You can get more information on the state of North Carolina towing laws here. 
  2. A property owner/manager made the decision to impound cars parked illegally, not us. You (or whoever parked your vehicle) are guilty of trespassing. You parked on private property without permission (regardless of a posted sign warning of the consequences). We only tow vehicles from properties provided we have a written contract and instructions. 
  3. Some of our clients contact us when they want a vehicle towed and we oblige. Often, especially when parking is a premium, they request us to monitor their parking lots and tow 100% of the vehicles that illegally park as soon as possible.  We provide those services based on the contract we have with the property owner.
  4. Ace Towing always respects your vehicle and property. We use cutting-edge equipment.  When we tow, the only parts of your vehicle our equipment touches are your tires. When in storage, your vehicle is electronically monitored behind electric barbed wire fencing and with guard dogs patrolling.  
  5. Our employees are trained to always be professional and courteous. Please reciprocate that courtesy when you interact with us.  Members of our staff make no decisions in the towing process or the rates Ace Towing charges.  Our fees are non-negotiable per NC law.

Frequently Asked Questions

About Vehicles Towed for Unauthorized Parking

Why was my vehicle towed?

The reason we towed your vehicle is that your vehicle was parked on someone's private property without permission.  We play no part in the decision process. We adhere to the contract we hold with property owners.

How do I know you did not damage my vehicle? 

Ace Towing has been towing vehicles in Raleigh for over 25 years.  Vehicles are towed by an auto-loading truck, with or without the use of dollies, based on the make and model of your vehicle.

When can I pick up my vehicle?

Our  office is open- 8:00 am to 5:00 pm Monday- Friday, and 9:00 am-12:00 pm (noon) on Saturday.  As a service to you, if you need your vehicle after hours, our after-hours team will help you reclaim your vehicle 24 hours a day, at no additional charge.  Call us at 919-821-2121 to reclaim your vehicle after hours.

Where is my vehicle, and where do I pick my vehicle up? 

You can pick up your vehicle at our office and storage yard, located at 1533 South Blount St.  Raleigh, NC 27603.   A Google Map link is provided below for your convenience.

How much does it cost to get my car back? 

The fee to get your vehicle back for illegal parking is the same for everyone: $150 for the tow, and $35 per day storage fee as well.  We accept cash or credit/debit card.

When do daily storage fees start to accumulate?

Storage fees start the next calendar day after your vehicle was towed.

Google Map To Ace Towing and Recovery